Maybe — just for your first visit! Since we haven’t had a chance to give you a complimentary laundry bag yet, feel free to bring your clothes in whatever’s easiest for you. After your first order, we’ll provide you with a laundry bag to use for future drop-offs.

Laundry dropped off before 11:00 AM is ready the same day between 4:00–6:00 PM.
Laundry dropped off after 11:00 AM will be ready the next day between 4:00–6:00 PM.

We’ll send you a text or give you a call as soon as your laundry is ready for pickup. Please wait for that message before coming by — we want to make sure everything’s finished and fresh for you!

One load is considered up to 20 pounds of laundry. That’s about a full basket of clothes — perfect for a regular weekly wash! If you’re not sure how much you have, don’t worry — we’ll weigh it for you at drop-off. You can bring up to two loads per appointment.

It’s simple!

Come in during your reserved drop-off time.

Sort your laundry (lights, darks, etc.) if you haven’t already — we don’t sort for you due to liability reasons, but you're welcome to use our sorting area at Simply Tilly.

Treat any stains using our free DIY stain station — if you haven’t already. Or, don’t treat your stains — we don’t judge.

Fill out the laundry menu with your preferences.

Drop it off and relax! We’ll take it from there and let you know when it’s ready for pickup.

Yes, we do — with a few guidelines:

There is a $10 undergarment fee per order.

Undergarments must be placed in a mesh laundry bag.

For hygiene reasons, we do not remove them from the bag or handle them individually.

This ensures everything is cleaned with care while maintaining sanitary standards for all our customers