Maybe — just for your first visit! Since we haven’t had a chance to give you a complimentary laundry bag yet, feel free to bring your clothes in whatever’s easiest for you. After your first order, we’ll provide you with a laundry bag to use for future drop-offs.

Turn around time is within 24-48 hours.

We’ll send you a text or give you a call as soon as your laundry is ready for pickup. Please wait for that message before coming by — we want to make sure everything’s finished and fresh for you!

You can weigh your laundry at home using a standard household scale if you’d like an estimate.

If not, no problem at all — I can weigh it for you when you drop off or when I pick up at Tilly’s.

If you’re trying to send a specific amount, just send what you think is close and I’ll weigh it on my end and adjust it to match your exact allowance.

As a general guide, a full large laundry hamper or about 2–3 standard trash bags of clothing is typically around 30 lbs.

It’s simple!

Book your time for pickup/ drop off. Fill out the laundry menu with your preferences.

Sort your laundry (lights, darks, etc.) if you haven’t already — we don’t sort for you due to liability reasons, but you're welcome to use our sorting area at Simply Tilly.

Treat any stains using our free DIY stain station — if you haven’t already. Or don’t treat your stains — we don’t judge.

Come in/ set out your laundry during your reserved drop-off time

RELAX! We’ll take it from there and let you know when it’s READY!

Yes, we do — with a few guidelines:

There is a $10 undergarment fee per order if policy not followed.

Undergarments must be placed in a mesh laundry bag.

For hygiene reasons, we do not remove them from the bag or handle them individually.

This ensures everything is cleaned with care while maintaining sanitary standards for all our customers

We proudly service Edmond and the greater Oklahoma City metro area and, Arcadia. Our primary service areas include Edmond and Oklahoma City, and we’re often able to accommodate surrounding areas as well.

Because we optimize pickup and delivery routes based on availability and employee schedules, service outside our core areas may be offered on a case-by-case basis. If you’re unsure whether we service your location, just reach out — we’re happy to check availability and see what we can accommodate.

No — providing your own detergent is not required. We carry 10+ premium detergent options, including non-toxic, standard, and luxury detergents in a variety of scents, so you can choose what works best for you.

If you prefer a specific brand or have sensitivities, you’re more than welcome to provide your own detergent and we’ll gladly use it.